The Answer Library section of your Trust Center is a tool for administrators and collaborators to look under the hood and see the question answer pairs that power the browser extension.
To add to your Answer Library via completed questionnaires:
- Login to your Trust Center
- Go to the Answer Library section
- Click Import
- Add the URL or document file and click Add Questionnaires
- Documents should be xlsx or xls file types.
- For best results, you should label the columns in your spreadsheet as Question, Answer, and (optional) Comments.
- After the file processes, you will see your questions and answers populate in the table. This usually takes a few minutes.
You can also add to your Answer Library by adding a resource to the questionnaire category of the Resources section.
To add individual answers to your Answer Library:
- Login to your Trust Center
- Go to the Answer Library section
- Click Add Answer
- Type the appropriate question and answer pair and save
To search your Answer Library:
- Login to your Trust Center
- Go to the Answer Library section
- Begin typing into the box that says Search for a question or answer
To edit your Answer Library:
- Login to your Trust Center
- Go to the Answer Library section
- Locate the answer you wish to edit and click on the Edit pencil
- Click save
To remove answers from your Answer Library:
- Login to your Trust Center
- Go to the Answer Library section
- Locate the answer you wish to remove and click on the trash icon
- Confirm you would like to remove the answer by clicking Remove