The Answer Library section of your Trust Center is a tool for administrators and collaborators to look under the hood and see the question answer pairs that power the browser extension.
To add to your Answer Library via completed questionnaires:
- Login to your Trust Center.
- Go to the Answer Library section.
- Click Import.
- Add the document file and click Continue Import.
- Find the document file (with the Action Required label) in the list of Questionnaire Imports at the top of the page and click Continue Import.
- Follow the steps below to select and label columns in your questionnaire.
- After the file processes, you will see your questions and answers populate in the table. This usually takes a few minutes.
You can also add to your Answer Library by adding a resource to the questionnaire category of the Resources section.
How do I select columns?
- After you click Continue Import, you will be prompted to label each column on your spreadsheet.
- Go through each tab and first check that the columns we were able to detect were labeled correctly.
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- The columns options are as follows:
- Skip this column - This column does not have a question and is not a place to provide an answer.
- Question - The question to be answered.
- Yes answers - Column where only “Yes” answers are provided.
- No answers - Column where only “No” answers are provided.
- N/A answers - Column where only “N/A” answers are provided.
- Yes - No - N/A answers - Column where “Yes”, “No, or “N/A” are provided.
- Answer text - Column where “Yes”, “No, or “N/A” as well as the answer notes/explanation are all combined.
- Answer notes/explanation - Column where the answer notes/explanation are provided.
- The columns options are as follows:
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- Then, label any relevant columns remaining using the drop down menu.
- If columns contain information that is not relevant, make sure the Skip this column option is selected.
- Once all relevant columns in each tab of the spreadsheet are labeled, click Start import and Start.
To add individual answers to your Answer Library:
- Login to your Trust Center
- Go to the Answer Library section
- Click Add Answer
- Type the appropriate question and answer pair and save
To search your Answer Library:
- Login to your Trust Center
- Go to the Answer Library section
- Begin typing into the box that says Search for a question or answer
To edit your Answer Library:
- Login to your Trust Center
- Go to the Answer Library section
- Locate the answer you wish to edit and click on the Edit pencil
- Click save
To remove answers from your Answer Library:
- Login to your Trust Center
- Go to the Answer Library section
- Locate the answer you wish to remove and click on the trash icon
- Confirm you would like to remove the answer by clicking Remove
To add tags to your Answer Library:
- Login to your Trust Center
- Go to the Answer Library section
- Locate the question and answer you wish to add a tag to
- Locate the answer you wish to edit and click on the Edit pencil
- Click into the text box underneath Tags and select a tag from the list or add a new tag by typing and clicking Add or pressing your Enter key
- Click Save